If you have recently placed an order with us and you have not received it yet, we are sure that you have nothing to worry about.
Please check that the order has been dispatched by checking the Order Tracker option (when logged in to the website)
If the order has been dispatched then please ensure that you are aware of the time it takes to deliver an order.
Details of this can be found below:
|UK Standard Delivery||Generally 5 Working Days (allow up to 10 at busy periods)|
|UK Express Delivery||2 Working Days|
|European Delivery||10 Working Days (Dependant on local postal services)|
|Rest Of World||14 Working Days (Dependant on local postal services)|
If you have now waited for 15 working days (UK) or 25 working days (Europe & Rest Of World) after your parcel was sent from us, Royal Mail would consider it lost in transit.
Before contacting us regarding it being lost in transit, please check with your local sorting office as it is possible that it is waiting there to be collected – even if you did not receive a “while you were out” card.
If you have now checked with your local sorting office and there is still no sign of your parcel please fill out a “Lost in transit declaration” form to declare that you have not received the goods from us. We will then launch an investigation with Royal Mail and try to resolve this issue for you.
You are able to request a declaration form by filling out the following online form that goes straight to our returns department.
If your order was an express delivery and is now outside of our stated timescale then please contact us immediately by calling 0344 499 5007.